NB: During level 1-5 lockdown we will not be facilitating collections for the safety of our clients, communities and team.
Our gorgeous long luxury satin robe with elasticated cuffs will having you floating down the aisle as a bride to be or is the perfect item to row on when on honeymoon or at home.
Sleeve length: (3 quarter elasticated sleeve)
NOT A MONOGRAM FRIENDLY FABRIC
Garment care: A gentle, cold hand wash is best & gentle stream iron.
Each sleepwear item is beautifully packaged at no additional cost to you.
Fabrics are subject to availability, should your selected fabric be sold out you will be contacted and provided with an alternative option closest to your initial selection. Or should you be in search of a specific colour not listed on our website email us at email@example.com and we shall source it for you.
All orders are subject to 10-14 working days lead time. Should you be pressed for time please contact us to inquire if we are able to assist sooner.
LONG SATIN ROBES
Return & Exchange Policy
- Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered.
- If the goods are defective in any way this must be reported to us as soon as reasonably possible after the product has been delivered to you and must be returned to us within a period of 5 days after delivery.
- If the goods are not the same as what was ordered this must be reported within 24 hours of delivery.
- Any damage must also be reported to us within 24 hours of delivery.
- Products can only be returned to us without the items being worn and must be returned with original packaging.
- In order for an exchange to be processed, items must be full-priced items and received in their original, unworn and unused condition and enclosed in the original packaging, the item will not be issued as store credit.In the event an item arrives in a condition where it cannot be resold the exchange will be declined.
- Customers are responsible for the return and exchange shipping and any handling charges or duties. In the event that an exchange cannot be held liable and therefore recommends all exchanges be shipped with third party tracking. ONE Boutique Store will accept no unaccountably should a exchange package be/is lost in transit.
- Should a rush exchange be needed, please contact us directly.
- Custom made items are not available for exchange or refund.
- ONE Boutique Store - will not be held liable for incorrect size information submitted to us upon order and a exchange or refund will not be approved.
- If the goods have been approved for return, we shall notify you and you are to arrange arrange a suitable courier service to collect the item or request that you courier it back to us or ask you to return the item to our current collection location in Century City, Cape Town, or dependent on your original order’s shipping method.
- Should you need to post the goods to us please request our postal address. If you are returning goods via courier or post office please package it carefully so that it does not become damaged en-route. Please include the returns request number and a copy of your original invoice with any return.
- Custom requested items cannot be returned & is not refundable.